Stone cracks

Cracks in the stone: what to do

• What cracks it (the manual): an open flame on the stone, a sudden change of temperature, frozen food on a hot stone, knocks and drops, and water on a hot stone. The help centre adds moisture soaked into the stone.
• A replacement: Ooni support sends one for a cracked or broken stone. Send your order number or proof of purchase, a photo, the serial number from the rear leg, and your address (help centre).
• A broken stone: wait until it is cold, and wear gloves to lift the pieces out.