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What an owner can service
What you can and cannot service
Gozney designed the Gen 2 for owner servicing: "more than 25 components are now replaceable or serviceable" (help centre). But the manual draws a hard line at the gas: "Do not interact with the gas system", "Parts sealed by the manufacturer or the agent shall not be manipulated by the user", "Do not modify the appliance".
- You can: take off the rear dock panel, replace a stone, replace the air and floor temperature probes, the display, battery and meat probes, and the burner guard, duct grate and flue parts.
- Contact Gozney: anything inside the gas valve, injector, burner, flame failure device, igniter wiring or regulator body. No Gen 2 igniter spare is sold.
- Specialists only: a natural-gas installation (licensed gas fitter) and any flue under a roof (certified flue engineer).
Spares not listed online: enquiries@gozney.com (UK and EU), inquiries@gozney.com (US); the manual also prints warranty@gozney.com for spares.