Firebox, fire ring and fire grate

Cracks: normal or a claim?

• BGE Europe: "Ceramic cracks are usually harmless and generally don't need replacement"; damage that impairs function goes to your dealer.
• BGE US warranty: hairline and surface cracks from heat are normal and not covered unless the part loses its structure or breaks.
• Owners: a cracked fire box that stays in place and holds charcoal is fine to use; dealers often ask for the serial number and a photo (owner report).
• Causes: very fast, very high heat (BGE Europe FAQ) and a grid dropped on the ring.

Fire box 401182 and fire ring 401243 are lifetime ceramic for the original registered buyer.

Change the fire box, ring or grate

The manuals' assembly order in reverse, then forwards.

1. With the EGG cold, lift out the grid.
2. Lift out the fire ring.
3. Lift out the fire grate.
4. Lift out the fire box (two halves) and set the new one in.
5. Line its notch up with the draft door.
6. Refit the grate, then the ring and the grid.